U-TREASURE is produced by K.uno, a jewelry company founded in Japan, 1981. K.uno has grown into the largest custom-made jewelry company in Japan, developing its unique system to offer design, production and sales to meet a variety of needs and requests from customers.
U-TREASURE Shop List
We can offer U-TREASURE products at the following shops:
How to Order
| Hong Kong, Taiwan, Macao, China,
Singapore, Philippines, Thailand
|Australia, New Zealand||7,500 JPY|
|UK, Switzerland||10,000 JPY|
※Please ask us about shipping fee if the destination country is not mentioned at above chart.
※Please note that if a larger box is required for shipping, the fee will differ from the above.
• Delivery days: Within the five listed business days for FedEx
※ Some delays may occur.
We accept credit card payment only (VISA, Master or JCB).
Please select the “Bank transfer” when you process of the order.
We will email the URL for payment by credit card later.
・We accept exchanges or repairs only when faulty or wrong products are delivered and when we are informed by email within one week after the items are delivered. No other reasons except faulty or wrong products are acceptable.
・Regardless of product types including ready-made and custom-made, we offer repair or exchange only. We do not accept order cancellations or refunds for any items.
・All products should be in the original condition and unused.
・Please note that we may ask you for photos of the delivered products to confirm your request.
・In terms of custom-designed items, changes in design after ordering may be accepted with an additional handling charge. Please contact us for details.
・For repair of U-TREASURE products, we offer a paid service at K.uno shops in Japan. Please note that we DO NOT accept repair requests including resizing by overseas shipping in order to avoid loss and/or damage in transit. If you cannot visit K.uno in Japan, please consult with a local jewelry store first.
・When you consider visiting one of K.uno shops in Japan for repair, please do so. Yet, please kindly note:
- You should be able to come to and pick up the item at one of our shops in Japan.
Please make a reservation for an English speaker well in advance via the inquiry form.
- Repair requires specific time for each design. We may not be able to repair an item during your stay. Please understand and consult with store clerks for detailed information.
・If you cannot find a local jewelry store for repair, please contact us. Please note that we may be able to accept such requests only when customers can pay round-trip international shipping fees and applicable customs duties.
・To avoid resizing, please choose a ring size in a Japanese standard size. Ring sizes vary in each country. Prior to ordering, please check the inner circumference and diameter of your ring size from the size chart.
If you have any questions, please feel free to contact us through the inquiry form.
To discuss about your order, please contact us with your answers to the following questions:
1) Product URL of the interesting item
2) Ring size in Japanese standard measurement (for ring orders)
3) Character mark, engraving and/or gemstones for your item (if possible to add)
4) Any inquiries and/or requests.
Due to a limited number of staff who can communicate in English or Chinese, we are sorry that our reply may be delayed.
We deeply apologize for any inconvenience caused by this.
If there is any particular date that you would like to receive an item from us, please let us know the date with the details of the item; we will do our best to meet your request.
Your understanding and patience will be much appreciated. Thank you very much.