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お問い合わせ

 

For overseas customers, please see the bottom.

※お問合せのご返答には、最長1週間程お時間をいただく場合もございます。
 こちらの「よくあるご質問」ページ内も併せてご確認ください。

また、12月28日~1月5日は年末年始休業とさせていただきます。
休業期間中もご注文やお問合せは受け付けておりますが、1月6日以降に順次ご対応させていただきますので、何卒よろしくお願いいたします。

 

(半角数字)ハイフン(-)なしで入力

個人情報の取扱いについて

ご入力いただくメールアドレスの誤りやメール受信拒否設定等により、当ショップからの返信メールをお受け取りいただけない場合がございます。あらかじめ「@u-treasure.jp」からのメールを受け取れるように設定をお願いいたします。

※「@qq.com」をご使用の場合、弊社からのメールを受信できない可能性があります。別ドメインのメールアドレスをご利用ください。
※ Using "@qq.com" emails may result in failure to receive emails from us. Please kindly consider registering another email address other than "@qq.com".
※请勿使用@qq.com信箱,以避免无法收到相关回复讯息

現在想定を大きく上回る大変多くのお申込み・お問合わせをいただいており、
ご返答に数日のお日にちをいただいております。
スタッフ一同総力を上げて出来る限り早めの返答に努めてまいりますので、
何卒、ご容赦いただけますようお願い申し上げます。

 

 

 

【Business Hours during the New Year's season】
U-TREASURE Online Shop will be closed for 9 days from Saturday, December 28th, 2019 to Sunday, January 5th, 2020.
During this time, please be advised that we will not be able to respond to inquiries and ship orders.

【Inquiries and Application for Services during the New Year's seasons】
We will respond sequentially from Monday, January 6th.
Please also note that, due to the above period of leave, it may take longer time than usual to respond to each inquiry and service.
If you need immediate assistance, please contact one of the open shops.

We apologize for any inconvenience this may cause, but your kind understanding will be much appreciated.
Thank you very much.

Thank you for visiting our website.
Due to the limited number of staffs who can communicate in English and Chinese, we are sorry that it may take approx. 2-3 weeks, or even more time to reply to you.
We are sorry for the inconvenience and appreciate for your understanding.

We welcome overseas customers and are happy to answer in English or Chinese.
If you are planning to visit our shop in Tokyo, please let us know the date you would like to visit: we will be happy to arrange an appointment with an English speaker as much as possible.

Moreover, we are happy to ship internationally.
Please note that there is a limited of available products for overseas shipping.
For farther information, please check the page of「For Overseas Customers」.

Please note that fees related to shipping, such as shipping fees, customs duties and other taxes, must be paid by the customer.
If you wish to purchase our product(s), please answer the following questions to forward the discussion. We will be happy to explain further about the cost, payment, shipping and so forth.

1) Product URL of the interesting item
2) Ring size in Japanese standard measurement (for ring orders)
3) Character mark, engraving and/or gemstones for your item (if possible to add)
4) Any inquiries and/or requests.