あなたの想いを宝物に…
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いらっしゃいませ ゲスト様

U-TREASURE > For Overseas Customers

About us

Your thought will become a treasure…
Do you not want to collect character goods you can secretly be proud of?
Do you not want to wear playful fancy stuff even if you have grown up?
U-TREASURE is a brand which put those thoughts into pieces.
Skillful craftsman are capable of doing sensitive work and make dreams become true.
Please enjoy authentic character jewelry, accessories and goods for grown-ups.



U-TREASURE Outlet

We can offer U-TREASURE products at U-TREASURE Shinjuku shop.



Products Available for Overseas Shipping

Please note that U-TREASURE products available for overseas shipping are limited.
The available products are: Touken Ranbu*, EVANGELION, STAR WARS, Yume 100 and Cardcaptor Sakura: Clear Card*.
(*Shipping of Touken Ranbu products is limited to the following destinations:
Hong Kong, Taiwan, Singapore and Thailand ONLY.
*Shipping of Cardcaptor Sakura: Clear Card products are available to overseas except Korea.)



How to Order U-TREASURE Products

We offer three ways to order U-TREASURE products.
1) Visit a U-TREASURE outlet.
2) Use a proxy purchasing service via U-TREASURE Online Shop.
3) Directly purchase at U-TREASURE Online Shop.

1) Visit a U-TREASURE outlet (Shinjuku).

Although the number and kind of product stocks is limited, some products are available for purchase at U-TREASURE Shops as ready-made. Yet, please kindly note that many of our products are “made-to-order”; therefore, it will take certain time to prepare the product after ordering. (Some products may be prepared within a couple of days, but some products may require several months.) If you are interested in purchasing our products at a shop, we strongly recommend that you would contact us well in advance for language and stock availability from the inquiry form. In some cases, you may want to consider placing your order online prior to your visit in order to pick it up at a shop in Japan.

2) Use a proxy purchasing service via U-TREASURE Online Shop.

Currently we are introducing a proxy purchasing service that offers purchase guidance in English or Chinese language for the convenience of overseas customers.
(*Items subject to purchase are limited. By accessing the corresponding product page, the company's services will be displayed.)
The services are provided by a third party, zig-zag,Inc. Please note the following:
· Customers will pay the service fee and the other fees to and will deal with the company in accordance with its terms of service.
· Shipping and delivery methods will be determined by the company; it is different from ours.
· You cannot use U-TREASURE Online Shop membership points nor receive it.
· It is not eligible for tax-free export (it will be purchased at tax-included price).
· In case of using this service, please contact the company for all inquiries.

Those who wish to use or receive U-TREASURE Online Shop membership points and/or to purchase as tax-free, please take orders by the following method other than the mentioned above.

3) Directly purchase at U-TREASURE Online Shop.

You may want to purchase directly from us at U-TREASURE Online Shop especially when you prefer U-TREASURE Online Shop membership point benefits and/or to purchase as tax-free.
Please read through the following steps about “How to Purchase Directly at U-TREASURE Online Shop” for the instruction.
Please also check the shipping information, the cancellation policy and precautions for wear below.



How to Purchase Directly at U-TREASURE Online Shop

Step 0 [Customer] Translate the product page if possible

As our website is in Japanese only, it may make your shopping easier if you can translate the product pages by translation function.

Step 1 [Customer] Place your order

The followings are overall steps as to how to place your order at the website.

Product page
  • 1) Please select the specifications, such as ring size, character mark, engraving and gemstones (if possible to add) for your item.

    2) Please choose the quantity of items you wish to order and then click “カートに入れる” (i.e. “Add to shopping cart”) to proceed.

Shopping cart
  • 3) Review the items in the shopping cart. If all of the information is correct, please click “このサイトでお支払い” (i.e. “Pay at this website”) for the payment option. This is to proceed to pay the correct amount by credit card later.

      At this point, the price including tax appears. After placing your order, you will receive an email with the price excluding the tax but adding the shipping fees.

Member registration
  • 4) Please choose either “会員登録後に購入” (i.e. “To purchase after registering as a member” ) or “会員登録せずに購入” (i.e. “To purchase, not registered as a member”). If you have already registered as a member of U-TREASURE, please enter your email address and password.

Enter customer information
  • 5) Please enter “000-0000" in the postal code as these are adjusted to Japanese post code. For “Prefectures,” please choose one from the list.

    6) Please make sure that you enter your address and post code in “Address” in the correct order that should be written on the Air Waybill upon overseas shipping (i.e. Building name, street, city/town, province/prefecture and country).

Designating addressee
  • 7) If the addressee is different from the purchaser, please check “新しいお届け先” (i.e. “New addressee”) and enter the shipping information of the addressee correctly.

Payment method selection
  • 8) Please select “銀行振込” (i.e. “Bank transfer”). Because the website is not adjusted to tax-free shopping and only credit card payment is available for overseas customers, we will email the URL for payment by credit card and indicate the total price excluding the tax but adding the shipping fees.

    9) You can write comments on the bottom of the page. Please let us know if you have the date of use and/or if you have any questions and/or requests.

Order confirmation
  •   Please make sure all of the items you chose are correct, especially your name, shipping address, post code, and phone number and so is the addressee. If you need to make corrections, please click “変更” (i.e. “Change”) and make corrections.

    10) After reviewing all of the items, please click “注文確定”.

Step 2 [U-TREASURE] Order acknowledgement email

  • We will email a personalized order acknowledgement including the total amount of the tax-free price, shipping fees and delivery date. (Please note that we set the shipping fees for each area.)
    Please make sure all of the information is correct.

Step 3 [Customer] Payments

  • Please access the URL in the order acknowledgement email and make the payment. We only accept credit cards.
    With the confirmation of your payment, we acknowledge that you have formally ordered and will email you.

Step 4 [U-TREASURE] Item preparation and shipping

  • When your ordered item(s) is finished and it is ready for shipping, you will be notified by email with a tracking number.



Shipping

The following U-TREASURE products are available for overseas shipping: Touken Ranbu*, EVANGELION, STAR WARS, Yume 100 and Cardcaptor Sakura: Clear Card*.

(*Shipping of Touken Ranbu products is limited to the following destinations:
Hong Kong, Taiwan, Singapore and Thailand ONLY.
*Shipping of Cardcaptor Sakura: Clear Card products are available to overseas except Korea.)

Please understand that delivery may not be possible depending on the country or region.
In addition, please note that fees related to shipping, such as shipping fees, customs duties and other taxes, must be paid by the customer.

For details on delivery, please see the following:
・Carrier and Service: FedEx International Economy Service
・Shipping fee: Flat shipping rate depending on the area and box size.

Destination Shipping fee
 Hong Kong, Taiwan, Macao,
 Singapore, Philippines, Thailand
6,500 JPY 
 Australia, New Zealand 9,500 JPY 
 USA 8,500 JPY 
 UK, Germany, Switzerland 12,000 JPY 

※Please ask us about shipping fee if the destination country is not mentioned at above chart.
※Please note that if a larger box is required for shipping due to the quantity of and/or the product/box size of your order, the fee will differ from the above.
※When the shipping address is subject to FedEx out of delivery area, an extra fee may be added.

・Delivery days: Within the five listed business days for FedEx
※Some delays may occur due to flight and/or custom clearance.



Payment

We accept credit card payment only (VISA, Master or JCB).
Please select the “Bank transfer” when you process of the order.
We will email the URL for payment by credit card later.



Cancellation and Return Policy

Returns and Cancellation

・We accept exchanges or repairs only when faulty or wrong products are delivered and when we are informed by email within one week after the items are delivered. No other reasons except faulty or wrong products are acceptable.
・Regardless of product types including ready-made and custom-made, we offer repair or exchange only. We do not accept order cancellations or refunds for any items.
・All products should be in the original condition and unused.
・Please note that we may ask you for photos of the delivered products to confirm your request.
・In terms of customized items such as engraving, additional gemstone option and so forth, changes in specification after order confirmation are not acceptable.

Resizing and After-Sales Service

・For repair of U-TREASURE products, we offer a paid service at U-TREASURE shops in Japan. Please note that we DO NOT accept repair requests including resizing by overseas shipping in order to avoid loss and/or damage in transit. If you cannot visit U-TREASURE in Japan, please consult with a local jewelry store first.
・When you consider visiting one of U-TREASURE shops in Japan for repair, please do so. Yet, please kindly note:
   - You should be able to come to and pick up the item at one of our shops in Japan.
Please make a reservation for an English speaker well in advance via the inquiry form.
   - Repair requires specific time for each design. We may not be able to repair an item during your stay. Please understand and consult with store clerks for detailed information. When repair cannot be finished during your stay in Japan, international shipping is available. Please note that, in this case, the shipping fee, custom duty and its related fee should be paid by the customer.
・If you cannot find a local jewelry store for repair, please contact us. Please note that we may be able to accept such requests only when customers can pay round-trip international shipping fees, applicable customs duties and any handling charge for import declaration. In addition, please also be responsible for any loss and/or damage in transit.
・To avoid resizing, please choose a ring size in a Japanese standard size. Ring sizes vary in each country. Prior to ordering, please check the inner circumference and diameter of your ring size from the size chart. For accurate inner circumference and dimeter information, we recommend that you would consult with a local jewelry shop.
・Please be responsible for the size you choose. Please note that, when a large change in size is requested, we may not be able to meet your resizing request due to physical and/or technical reasons.



Contact us

If you have any questions, please feel free to contact us through the inquiry form.

To discuss about your order, please contact us with your answers to the following questions:

1) Product URL of the interesting item
2) Ring size in Japanese standard measurement (for ring orders)
3) Character mark, engraving and/or gemstones for your item (if possible to add)
4) Any inquiries and/or requests.

Please note:
Due to a limited number of staff who can communicate in English or Chinese, we are sorry that our reply may be delayed.
We deeply apologize for any inconvenience caused by this.
If there is any particular date that you would like to receive an item from us, please let us know the date with the details of the item; we will do our best to meet your request.
Your understanding and patience will be much appreciated. Thank you very much.



Precautions for Wear

Please read the precautions for wear before ordering.



Site Terms of Use

Please read the site terms of use.